communication is essential. People and entities are in charge of weaving new public
diplomacy, people-to-people interaction (civil diplomacy) and cultural exchanges
between the educational government and the citizens. Manfredi (2012) has noted that a
synergetic relation arises among these three concepts that involve all the stakeholders,
coordinated by an international country branding strategy. Cultural exchange involves
not only the culture of a country, region or city, but also its knowledge, science, research
and development, thoughts and values. It is also the construction of networking among
all the society’s stakeholders and the coordination of all the actors inside and outside the
country. Estay Rodríguez (2009) has underlined that soft power offers an indirect method
to achieve an international goal through prestige, values, prosperity and economy. It
fosters cooperation in third countries and helps countries to join forces and develop
together. China’s Confucius Institute is putting its efforts into cultural issues on an
ideological basis that involves Confucianism, Taoism and Buddhism. Mejía Mena (2015)
has noted that all these efforts are focused on reflecting world culture, image and power
to maintain peace among states. Factors such as reputation, tourist attractions, musical
productions, cinema, fashion exports, quality of life, gastronomy, foreign investment and
values (including democracy, freedom, social mobility and foreign policy) help to
reinforce power against other countries. Estay Rodriguez (2009) mentions that the
characteristics of soft power are culture, democracy, language, aid and cooperation,
cinema production and science. The soft power of a country is reflected by the credibility
and prestige of its institutions and brands. In this line, new public diplomacy is a diffuse
term. It may be renamed as digital diplomacy. Digital diplomacy is a new term that has
emerged with new ICTs as well as social media channels like Twitter and Facebook
(Pohan, Pohan,&Savitri, 2016) that have the power to reach different audiences and
publics. According to Park, Chung, and Park (2019), big data is an important tool to
measure and evaluate social media influence on diplomatic issues. Currently, all the
stakeholders involved in country branding management are responsible for cultural and
public diplomacy. They can influence and participate in national decisions. Cultural and
creative industries have an important influence on the diffusion and generation of new
audiences. Communicative processes become more horizontal and therefore have an
active role in diplomatic relations and soft diplomacy. Al-Muftah, Weerakkody, Rana,
Sivarajah, and Irani (2018) argued that the term “e-diplomacy” was similar to “digital
diplomacy” and that ICTs constitute a basic tool to promote transparency and open
government, reduce operational complexity and enhance interactions among countries.
In this sense, culture and tourism are synergistic concepts that engage communities to
define their identities (Baranowski et al., 2019) and promote them abroad. Cultural
diplomacy is channelled by different agents and institutions, and the actors involved are
diverse. In most countries, cultural diplomacy is conducted by embassies because they
have a worldwide network and can work quickly. However, nowadays, culture is managed
by regional governments, cities and councils, so the creative sector works with many
different channels and actors, not only through embassies. Social networks are vital for
public diplomacy and digital diplomacy uses them to promote a country’s image abroad.
The same system is also an element for information dissemination, and is heavily used
for immediate aspects, consular alerts and communication between consulates. We have
all the tools to live in a global world, but culture also works locally. Local events are
published locally.